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Need More Help?

Do you have a question that's not answered in the FAQ? Email webmaster@aila.org for additional help.

Login FAQs

How do I Login?
What is my User ID?
What is my Password?
Can I Change my Password?
How do I Log Off?

It says "Login Failed for User ID." What does this mean?
When I attempt to login, the page just refreshes with empty login boxes?
I am getting a Restricted Access page. What does that mean?
I am getting a Restricted Access page and I am a member who is logged in!

As a member, what documents do I have access to?
As a student member, what documents do I have access to?
As a government user, what documents do I have access to?
I'm a government person; how do I register for InfoNet access?
I'm not a member; how do I register for InfoNet access?

How do I Login?

To login, go to www.aila.org and enter your User ID and password into the login boxes in the upper right hand side of the screen. Then click "Sign In" and the screen will refresh to replace the login boxes with "Welcome [your name]."
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What is my User ID?

For AILA members, your User ID is your AILA member number. For government and all others, your User ID is your email address. To find out your current User ID click the link "Forgot Password" located underneath the login boxes. On the next page, enter your email address in the box and click "Send." The system will automatically return both your User ID and password to you. If you have multiple email addresses, you must use the one that you have on file with AILA. If you do not see the email within 10 minutes, please check your SPAM folders. If you've waited and nothing is in your SPAM folder, please email webmaster@aila.org.
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What is my Password?

Passwords are encrypted for security and can only be retrieved by individual users. To find out your current password click the link "Forgot Password" located underneath the login boxes. On the next page enter your email address in the box and click "Send." The system will automatically return both your User ID and password to you. If you have multiple email addresses, you must use the one that you have on file with AILA. If you do not see the email within 10 minutes, please check your SPAM folders. If you've waited and nothing is in your SPAM folder, please email webmaster@aila.org.
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Can I Change my Password?

To change your password click the link "Change Password" located in the upper right hand corner of every InfoNet page below "Welcome, [your name]." This will take you to a new screen where you will have to enter your current password and then your new password twice in order to make the changes. Whenever you change your password, you will have to wait one hour before having access to the Message Center again.

Remember that your InfoNet account includes personal information about you, so you should pick a strong password. A recommended secure password is one that is at least 6 characters long, includes both upper and lowercase letters, numbers and a special character (like @ ! or *).
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How do I Log Off?

To Log Off simply click the link "Log Off" located in the upper right hand corner of every InfoNet page right below "Welcome, [your name]."

InfoNet is set to remember your password on that computer for up to one year. You may be logged out when you install new software or whenever AILA has to reboot its server. If you are using a public or shared computer, you will want to log out so that others cannot access your AILA information.
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It says "Login Failed for User ID." What does this mean?

This means that you have entered an incorrect User ID or password. To find out your current User ID and password click the link "Forgot Password" located underneath the login boxes. On the next page enter your email address in the box and click "Send." The system will automatically return both your User ID and password to you. If you have multiple email addresses, you must use the one that you have on file with AILA.
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When I attempt to login, the page just refreshes with empty login boxes?

The most likely cause of this is a corrupt cookie and can be solved by deleting your AILA cookie. Instructions for the most common browsers are listed at http://www.aila.org/login-assistance
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I am getting a Restricted Access page. What does that mean?

This message means that you are trying to access member content and do not have permission to do so. If you are an AILA member, this means that you are not logged in. Please return to www.aila.org and login using the boxes in the upper right hand corner.
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I am getting a Restricted Access page and I am a member who is logged in!

The most likely problem is that your login cookie has become corrupted. To reset it, go to www.aila.org and click "Log Out." Once you have been logged out, please log back in again. If you are unable to logout, or still see the Restricted Access page after new login, you will need to manually delete the AILA cookie from your browsers. Instructions for the most common browsers can be found at: http://www.aila.org/login-assistance
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As a member, what documents do I have access to?

As an AILA member you have access to all of InfoNet. This includes the 20,000+ documents, the Message Center, myAILA, Mentor Directory and Career Center, among others.
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As a student member, what documents do I have access to?

As a student member you have access to most of the material on InfoNet. Some practice assistance items and the Message Center will not be accessible.
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As a government user, what documents do I have access to?

As a government user you have access to most of the material on InfoNet. The member areas specifically open to you are the items that originated in the government such as memos, regulations, notices and liaison activity. You also have access to all the public areas of InfoNet.
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I'm a government person; how do I register for InfoNet access?

Members of the government are allowed access to limited areas of InfoNet that include items that are generated by the government or with relation to the government. In addition to the public areas, this includes Agency Memos, Federal Regulations and Liaison Activity. To register, click on "InfoNet Registration" underneath the login boxes. On the next page, in the first field of the form choose "Government Employee" from the drop-down. Fill out the form and click "Submit" when finished. An email will then be sent to your government address with your login information. Users whose email ends in .gov will receive automatic approval. If your email does not end in .gov, please contact the AILA membership department at membership@aila.org to set up your access.
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I'm not a member; how do I register for InfoNet access?

Non-members may register for InfoNet access, however this will still only grant you access to the public areas of the website. Registering does give you access to features such as the Recent Postings Alert so that you can stay on top of new items posted to InfoNet, have a profile in myAILA and register for conferences. To register, click on "InfoNet Registration" underneath the login boxes. Fill out the form and click "Submit" when finished.
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