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Mobile InfoNet FAQs

How come I can't access the mobile site from my mobile phone?
Why isn't the Agora Mobile Friendly?
Is the Message Center Mobile Friendly?
Why am I not logged in, I'm logged in on my home PC?
Why does my mobile site look different than my colleagues'?
How do I create a shortcut to the mobile InfoNet site on my phone?
I cannot login using my Android phone, the login boxes remain blank!
My Android phone shows me as logged in, but I am given a restricted access error when I try accessing InfoNet documents!
How can I view InfoNet PDFs on my Kindle?

How come I can't access the mobile site from my mobile phone?

Usually when you go to the site from a mobile phone it detects your mobile web browser and sends you to the mobile version of InfoNet. If you are not automatically sent to the mobile site try going to http://www.aila.org/mobile
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Why isn't the Agora Mobile Friendly?

AILA is in the process of building the mobile version of Agora. It was not ready in time for launch but will be coming in late 2012.
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Is the Message Center Mobile Friendly?

The Message Center has a mobile friendly style that makes it easier to use on your mobile device. The mobile style should auto-detect for most phones but can alse be manually selected from the drop-down at the bottom right of the screen.
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Why am I not logged in, I'm logged in on my home PC?

Each web browser you use requires you to log in once to create a cookie that will save your login settings. If you are logged in on your home PC you will still have to log in once on your mobile device to generate a cookie for that web browser. Once you log in at each location you should remain logged in unless you log out, delete your cookies, or change your password.
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Why does my mobile site look different than my colleagues'?

Every mobile device web browser displays websites a little differently. These differences are usually only cosmetic and do not affect the functionality of the sites. When we developed the mobile version of InfoNet we purposely designed it so that it would be usable on the widest variety of mobile devices but there small differences between iPhone, Android, Blackberry, Windows Phone 7, etc.
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How do I create a shortcut to the mobile InfoNet site on my phone?

It depends on your particular phone and browser used, but this is how to do it on the tqo most popular browsers:

  • iPhone (Safari) - Go to http://www.aila.org - you should be redirected to the mobile version of the site.
    At the bottom of the browser window click the icon that looks like a box with an arrow pointing right. You will have the option to add a bookmark to the Safari bookmarks page, or to add a link to the home screen. The home screen link then allows a one button press directly to InfoNet.

  • Android (default Google browser) - Go to http://www.aila.org - you should be redirected to the mobile version of the site.
    Click the menu button on your phone - that will bring up a window with browser buttons such as new window, refresh, bookmarks.
    Click on the bookmarks icon, and you should see a new icon on the top left for the InfoNet site. Click add to add it as a bookmark.
    One the bookmark is created in the browser go back to your main Android screen. Long press on an empty area, and you will get the option to add something to the home screen.
    Choose shortcuts, bookmark, and then the bookmark for AILA InfoNet.
    This will create a one button press directly to InfoNet.
  • Newer Blackberries (Torch, Style) - open your browser and it should bring you to the mobile site. If not then go to http://www.aila.org/mobile (or click the mobile button in the top banner toolbar of http://www.aila.org).
    Once on the mobile page click the globe icon next to the address bar of your icon. One of the options is to add to bookmarks. The other is to "add to home screen". Adding it to your homescreen will create a one button press directly to the mobile version of InfoNet.
  • Older Blackberries (Curve, Pearl) - open your browser and it should bring you to the mobile site. If not then go to http://www.aila.org/mobile (or click the mobile button in the top banner toolbar of http://www.aila.org). To create a bookmark alt click and add bookmark is one of the options. There is no option to create a link on your Blackberry homescreen.
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I cannot login using my Android phone, the login boxes remain blank!

If you have an Android phone and are using the default browser, check to make sure that your phone's browser is set to accept cookies using the following steps:
  1. Open your browser.
  2. Press the menu button on your phone.
  3. A window will appear. On the right side of this window will be the word "more" with an arrow above it. Select that box.
  4. A menu will appear. On the bottom there is the word "Settings". Select that box.
  5. A menu will appear. Scroll down until you see a listing for "Accept cookies", with a check box. Check the box.
  6. Press the back button.
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My Android phone shows me as logged in, but I am given a restricted access error when I try accessing InfoNet documents!
If you have an Android phone and encounter "restricted access-members only" error messages, you will need to clear your browser's cookies using the following steps:

  1. Open your browser.
  2. Press the Menu button on your phone.
  3. A window will appear. On the right side of this window select the word "More."
  4. A menu will appear. Scroll down until you see a listing for "Clear Cookies," with a check box. Check the box.
  5. Press the Back button.
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How can I view InfoNet PDFs on my Kindle?

    Method 1
  1. Find the unique email address for your Kindle. Your Send-to-Kindle e-mail address is a unique address assigned to your Kindle device upon registration.
  2. Send an email message to this address, using the email program of your choice. Include the PDFs you want to read on the Kindle as attachments. Note that if you are not connected to Wi-Fi with your Kindle, you may be charged a fee for sending a document through Amazon's network.
  3. When the Kindle receives the attachment and validates it, a link to them will be displayed on your Home screen.
  4. Click on the link and you'll open the document.
    Method 2
  1. Connect the Kindle to your computer using its USB cable. The computer will automatically detect the Kindle as a mass storage device.
  2. Open the Kindle drive on the computer. Three folders will be present inside the Kindle, called Audible, Documents, and Music.
  3. Drag and drop the PDF file into the Documents folder. I replaced the AILA Doc No to VOICE for this example. Disconnect the Kindle once the file has been transferred, and it will be immediately accessible in the Kindle's library.