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Login Assistance

If you are having problems logging in to InfoNet, you could either be using the wrong login information or your AILA membership dues may not be paid in full.

When you attempt to login, if you see the message "Login failed for User ID..." this means that you are using either the incorrect user ID or password. Please click the click on the Forgot Password link underneath of login boxes to confirm.

When you attempt to login, if the screen just refreshes with blank login boxes, the error is most likely a corrupt cookie and can be solved by clearing your cache and/or deleting your cookies. Instructions for the most popular browsers are below

Delete Your Cookies

If clearing your cache doesn't resolve the problem, you may also want to delete your cookies. To delete your cookies, please follow the steps for your browser.

Internet Explorer

Need a visual? See our Screenshot Tutorial: Deleting Cookies in Internet Explorer

Internet Explorer 8 and 9:

  1. Click on the Tools menu and select Delete Browsing History...
  2. You will be prompted with the Delete Browsing History window. Check only the Temporary Internet files and Cookies boxes and click Delete.
  3. Quit all Internet Explorer windows and restart the program.
  4. Go to www.aila.org and attempt to log in again. Remember to use the Forgot Password feature if you need to confirm or cannot remember your password.

Internet Explorer 7

  1. Click on the Tools menu and select Delete Browsing History...
  2. You will be prompted with the Delete Browsing History window. Click on the Delete files… button.
  3. Click "Yes."
  4. Repeat for the Delete cookies… button. Click Yes when you are prompted to delete them.
  5. Quit all Internet Explorer windows and restart the program.
  6. Go to www.aila.org and attempt to log in again. Remember to use the Forgot Password feature if you need to confirm or cannot remember your password.

Internet Explorer 6

  1. Click on the Tools menu and select Internet Options.
  2. Click on the Delete Cookies… button. If you are asked if you are sure you want to delete your cookies, select Yes. Then click OK.
  3. Repeat for the Delete Files… button.
  4. Quit all Internet Explorer windows and restart the program.
  5. Go to www.aila.org and attempt to log in again. Remember to use the Forgot Password feature if you need to confirm or cannot remember your password.


Firefox 15

Deleting Cookies

  1. Click "Tools" from the menu bar at the top
  2. Select "Options"
  3. Click the "Privacy" tab and then select "Remove Individual Cookies" link
  4. Type "aila" in the "Search" box
  5. Select any cookies with aila.org or messages.aila.org and click the "Remove Cookie" button
  6. Close your browser, reopen, and go to www.aila.org and attempt to log in

Clearing the Cache

  1. Click on "Tools" and select the "Clear Recent History" link
  2. Choose "Everything" in the "Last Hour" drop-down menu
  3. Click on the "Details" button
  4. Check "Browsing & Download History," "Form & Search History," "Cache," "Active Logins," and "Site Preferences."
  5. Click the "Clear Now" button


Chrome

Clearing the Cache

  1. Click the Chrome menu on the browser toolbar, to the right of the star.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

Deleting AILA Cookies

  1. Click the Chrome menu on the browser toolbar, to the right of the star.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the "Privacy" section, click the Content settings button.
  5. In the "Privacy" section, click the Content settings button.
  6. Select "All cookies and site data."
  7. Type "aila" in the "Remove All" box and hit enter
  8. Then click "OK" and, shut down the Chrome browser and restart it


Safari 3.x -5.x

  • Click on Safari menu option and select "Preferences"
  • Under "Security" tab click "Show Cookies" button
  • In search field, type "aila" and select all findings ending in aila.org
  • Click "Remove," then click "Done"
  • Restart Safari by clicking on the "Safari" menu option and selecting "Quit"


Firewall Adjustments

If you're accessing InfoNet from behind a firewall, proxy, or anti-virus program, temporarily disable the program and try logging on to InfoNet. If disabling this program resolves the problem, we suggest consulting the program's online support center for assistance on how to configure it in a way that will still allow you to access InfoNet.

Note that if you're using a work computer, the problem may be related to your computer's corporate security settings. We suggest asking your system administrator.