Federal Agencies, Agency Memos & Announcements
CIS Ombudsman’s Office Provides Materials from Engagement on the USCIS Contact Center
4/14/21
AILA Doc. No. 21042936.
The CIS Ombudsman’s Office provided an engagement readout and PowerPoint from its webinar on the USCIS Contact Center, during which USCIS provided information on publicly available self-service options and how it trains its Tier 1 representatives and responds to customer service calls.
DHS also provided a readout from the webinar:
Cite as AILA Doc. No. 21042936.
Related Resources
- CIS Ombudsman’s Office Provides Q&As from Webinar on USCIS Contact Center
- Walled Off: How USCIS Has Closed Its Doors on Customers and Strayed from Its Statutory Customer Service Mission
- AILA Raises USCIS Customer Service Issues in Meeting with USCIS Ombudsman’s Office
- Practice Alert: Summary of Examples Collected by AILA Regarding USCIS Customer Service