Every firm can be made better by the nuggets of truth and early-warning opportunities in client feedback. Too few firms realize how easy it is to do, and how happy clients are to let them use the positive comments in the firm’s social media and marketing literature. Learn the art of how and when to ask for meaningful responses:

• Sample Questions That You Can Set Up in An Hour on Your Case Management System
• How To Use Surveymonkey or Other Inexpensive Systems for Automated Follow-Up Messages and Graphical Client-Ready Reports
• Tips For Promptly Handling the Feedback from Unhappy Clients (Before They Escalate)
• Using Surveys as an Opportunity for Continuing Improvement

This roundtable is available only to AILA members and not CLE eligible. AILA University Video Roundtables are free learning opportunities for AILA members provided via a weekly schedule of live video programming for members to come together from across the country and world to discuss hot topics and network with colleagues in the field. Video Roundtables are part of AILA University programming and each session is hosted by faculty selected for their expertise.