ICYMI: USCIS Launches Online Form for Requesting In-Person Appointments

In a policy brief issued in 2021, AILA issued the following recommendation:

Expand and Promote Other Mechanisms to Schedule Appointments. As stated earlier, USCIS should work to limit the amount of time customers are required to spend on the 1-800 phone line. In order to do so, the agency should consider two options. First, the agency should review the InfoMod program and determine whether it would be more efficient and effective to reconsider a self-scheduling system that provides better parameters for when appointments may be scheduled. Second, in lieu of reimagining the scheduling system once again, the agency should set up and promote alternative ways to schedule a local USCIS office appointment, including an online form and functional use of the Emma system. Offering and promoting these options will reduce traffic on the 1-800 phone line and provide a more convenient process for customers.

After USCIS released its online form in response to this recommendation, it responded to AILA with the following statement:

“We appreciate the partnership [with AILA] to provide easier access and assistance for our customers.”

Read Policy Brief