GMS Releases Three-Part Series with Introduction to Global Practice

7/29/19 AILA Doc. No. 19052840. Global Migration

This podcast series, produced by the Global Migration Section, is intended to provide an introduction to global practice for non-lawyer support staff and others who are new to the field.

101: Introduction to global practice (Elaine Kumpula (Moderator), Brendan Coggan, and Andrea Fascetti)
  • What is global case management
  • Types of cases handled - business visa, entry visas, work permits, residence permits, document procurement and authentication
  • Three models for global case management
102: Global Communication (Benjamin Sookia (Moderator), Irene Boccardo, and Zara Najam)
  • Tips and tools for setting client expectations on the global front
  • Employing emotional intelligence in client communications (Rater model for empathy?)
  • Communicating with local counsel across linguistic and cultural barriers
103: Addressing Common Business Travel Challenges (Bushra Malik (Moderator), Ganesh Kalyanaraman, and Julia Macri)
  • Common client questions about business travel
  • Key data points needed to assess business travel requirements
  • Recognizing business travel red flags
  • Solutions for common business visa challenges
Accessible to Public.